Thank you for your order or interest in purchasing and we would like to welcome you back any time. Any questions about your purchase/invoice please contact us before paying. We always try our best to provide customer satisfaction so please contact us if you have any problems. All pods are usually boxed but may come loose depending on suppliers or with custom orders. Only confirm your order when you have checked it over and are happy with everything and agree to the terms and conditions.
Under the long distance selling rules we accept returns as outlined below.
Please first contact us with any problems or before returning any products on returns@dgcoffeesupplies.uk so we can provide you with return details. Returns are accepted within 14 days of receipt of goods in the original unused/unopened condition sent in once approved. Please try and return goods in original packaging as delivered where possible, to prevent any damage and cost to you. When returning an item all of that item/flavour must be returned together (you can not try a flavour and return the rest). Each flavour or box ordered is classed as one item. Servings include coffee/chocolate and milk pods when needed. They are classed as one item/serving not separate items, unless sold separately, and must both be returned together. Flavour sets which have loose pods must all be returned unused and with original numbers and are classed as one item. Used products can not be returned, no part item returns accepted (for example if you don't like a flavour as we can sell by the serving for you to try first if you wish).
Return postage is paid for by you (the buyer). Return postage price will be equal or less than what you paid for delivery, you can contact us for a return postage price quote. Any outward express service upgrade price for postage will not be refunded, only the normal minimum postage price you would have paid for your order. Returns must then be returned to us within 14 days of your return approval.
All returns are sent under buyers responsibility until received. We can not refund for lost or missing items returned, claims are to be made by the buyer with the return service provider. We will process returns as soon as possible, usually within a working day of the safe receipt of goods, up to a maximum of 14 days in extreme cases. Refunds will be issued via the original method of payment or credit for future purchases when agreed by both parties. Refunds may take a few working days to process back depending on original payment method. If you have any problems please just contact us.
For damaged/faulty goods please contact us on our returns email above to arrange a replacement/refund/credit. Any request for the return of damaged/faulty items must be made within 30 days of receipt of goods. Items must then be returned to us within 14 days of return approval. Return postage will be paid by us for the cheapest approved standard postage option we use once your return has been approved. If we provide you with a pre-paid postage label it will be via email in pdf format to be printed using a standard printer at your expense. If you purchase postage with one of our approved chosen services at the cheapest standard price, we will refund it separately or together if possible within the 14 days of the safe receipt of goods. Any inward express service upgrade price for postage will not be refunded if you choose to upgrade your return postage.
All buyer statutatory rights remain unaffected and override any terms and conditions here. All policies are kept up to date as soon as possible and to new laws.
Any questions about your order/invoice just e-mail us at sales@dgcoffeesupplies.uk